This is applicable for facilities apart from its main structure or for structures that have a separate service entrance for PECO’s electrical service. This is subject for approval of the Vice President of Metering, Credit and Collection (VP-MCC) based on inspector’s recommendation (see guidelines for consumers).

This is for the transferring of meter installations to a more accessible area/ location based on the recommendation of the inspector and subject for approval of the Meter Reading Department (MRD) Head.

THESE ARE APPLICABLE FOR METERS THAT THE CONSUMERS FEEL DO NOT REFLECT ACTUAL KILOWATT-HOUR CONSUMPTION OR FOR A SUB-METER OWNED BY A CERTAIN PERSON UNDER A PECO CONSUMER.

This is for reactivating an account that has been disconnected due to non-payment of bills or temporary disconnection.

This is for the change of the registered service name and number but the installation of the meter remains the same.

These are for consumers that need more appliances/equipment/facilities to cope with the increase in electrical load. This is also done to avoid burning of meters which can only accommodate the present electrical load.

These are for consumers that were classified to a certain rate class, which are no longer consistent with the actual rate class they are currently designated in.

This is done when poles are leaning extremely towards a certain side that may later cause possible power interruption or harm to people.

This is done when poles are dilapidated or damaged and can no longer be of service to consumers and may cause possible power interruption or harm to people.

This is done when the pole can service the consumers better in one area as compared to its present area within the vicinity.

This is applicable for structures under construction which are located near high voltage wires. The conductor cover will be placed on the high voltage wire to be able to protect it from falling debris and also to protect the construction workers.

This is done to ensure the equipment passes PECO’s and Energy Regulatory Commission (ERC) safety and efficiency standards before installation in the distribution system. PECO makes sure the efficiency level of the transformer is good thereby minimizing losses for both it’s side and the consumers. Consumers may request for testing if they experience voltage abnormalities.

PECO ensures that all its lines are free from vegetation obstructions to maintain its reliable service to its consumers. Although trees are healthy for the environment, they at times obstruct service lines and in these cases have to be trimmed (not taken down) properly.

To stop a service, the consumer should make a letter of request for the termination of electric service addressed to the Vice President of Metering, Credit and Collection (VP-MCC), indicating the service number, service name and meter number along with a valid ID and sketch of the location. Submit this letter to the Customer Service Department (CSD). The consumer will then be required to settle all remaining accounts, after which a Final Disconnection Order (FDO) will then be made to process the disconnection request. The PECO utility team will then go to the site and disconnect the meter.

How to report electrical theft (pilferages)PECO encourages everybody to report any and all cases of electrical pilferage or theft to the Main Office Inspection Team (MOIT) at 3370241. PECO shall use all possible means to apprehend these offenders with the help of the Philippine National Police (PNP). You can also Contact Ushere in the website to report pilferages.To further encourage people to report pilferages, PECO gives it’s tipsters a 10% rewardfor every payment the violator of the tipster pays. The tipster must first fill up a confidential form in order to get the info and at the same time protect the image of the tipster. The personal information of the form will only be known by the internal audit department of PECO, this will also be the basis on who will receive the reward. You can fill up the form by visiting PECO’s main office.